Q: What is your pricing structure?
A: Pricing starts at $X for a basic 30-second video and scales up based on length, customization needs, revisions, etc.

Q: Can you use my company logo/branding in the video?
A: Yes, including your logo, colors, and branding is part of our custom video design process. Proper branding helps viewers associate the video with your company.

Q: What software do you use to create the videos?
A: We use industry-leading tools like Adobe Premiere Pro and After Effects to craft high-quality, professional explainer videos.

Q: How do I pay for the video services?
A: We accept payments via credit card and PayPal.

Q: Do you offer any discounts for multiple videos?
A: Yes, we offer volume discounts for 3 or more videos ordered within a 6-month period. Ask us for a discounted package.

Q: What file formats will I receive the final video in?
A: Final videos are delivered in both MP4 (for web) and MOV formats along with the project files. We can provide additional formats on request.

Q: How do I provide you with the content/information for the video?
A: We'll send you a simple questionnaire to gather all relevant details, creative brief, branding assets, etc. You can also schedule a discovery call.

Q: Can I make changes to the video after it's complete?
A: Minor revisions are included but significant changes may require additional charges depending on scope. We recommend clearly defining requirements upfront.

Q: What type of explainer videos do you specialize in?
A: Our specialty is short-form, animated explainer videos focused on retail topics like new product launches, website navigation tutorials, loyalty programs, etc.

Q: How will I receive updates on the video's progress?
A: We provide regular email updates and share interim assets like storyboards and animatics for feedback.

Q: Do you offer video hosting on your website?
A: No, we deliver the final video file for you to host on your own website/YouTube channel.